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Booking Terms

Sea Kayak Fiordland reserves the right to cancel or amend any tour due to road, water or weather conditions. If we have to cancel a tour due to such circumstances, we do not charge you or a refund is given.

If you wish to cancel or reschedule and not be charged or receive a refund, as many days notice as the number of days in your kayaking tour, are required, e.g. one day tour = 24 hours notice, 2 day tour = 48 hours notice, etc.

You will be fully charged or no refund will be given if:

  • You do not cancel with as many days notice as the number of days in your kayaking tour
  • You miss your tour departure
  • You do not turn up (even if due to unexpected illness, injury, vehicle breakdown, sleeping late, etc)
  • We have to cancel your booking because of client unsuitability owing to age, ill health, poor fitness, inappropriate physical size, intoxication, inability to communicate in English, etc.

Due to the nature of our business and given we only work with small groups, cancellations affect us significantly and we apply a strict cancellation policy. We therefore strongly recommend that you have travel insurance which covers all potential cancellation circumstances.

A confirmed booking means that all parties in the booking have read, understood and accepted the conditions of our cancellation policy.

Safety & Risk Disclosure

Sea kayaking and wilderness camping have inherent risks and can be dangerous. In Fiordland, they are characterised by: remoteness, rapidly changing and sometimes extreme weather and water conditions, cold water, limited kayaking landing sites and camping under forest canopy.

Detailed risk management and strict safety procedures are observed, however, there still remains an element of risk. Sea Kayak Fiordland cannot absolutely guarantee participants safety. Sea Kayak Fiordland accepts its legal responsibilities but cannot be held responsible for personal injury or for loss, theft or damage of/to your equipment outside legal responsibilities. Participants will be required to sign a liability form to this effect before starting a tour.

Changing conditions can mean that tours have to be modified. No two tours are the same. It is very rare but weather could delay your scheduled return by up to 24 hours e.g. road closures or weather conditions preventing kayaking. Clients on guided tours must listen carefully to and follow guides’ instructions and adhere to safety requirements. Our reputation depends on your safety – we give it top priority and take it seriously.

Customer Comments

It is hard to put into words how extraordinarily brilliant this trip was. FWE is arguably the greatest tour guide on this planet! Their commitment to maintaining the natural environment is evident throughout and truly lends to such a wonderful experience. They made every effort to make our trip exceptional…our guide was very professional and extremely fun with which to spend two glorious – yet wet! – days.
Mark, USA
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